Complaints Policy

Bampton Legal is committed to high quality legal advice and client care.

If you are unhappy about any aspect of the service you receive, including the firms bill, you are entitled to complain.  This firm has a complaints procedure (which is outlined below), however please raise your concerns with the person dealing with your matter in the first instance.  If that does not resolve the problem or you would prefer not to speak to that person then please contact this firm’s client care officer who is Esmond Jenkins by telephone on, 01993 852222, by post at this office or via email at info@bamptonlegal.co.uk

This is the procedure which we will follow should you have a complaint  about the way we have acted for you. 

1. A complaint is an oral or written expression of dissatisfaction which alleges that  the complainant has suffered (or may suffer) financial loss, distress,  inconvenience, or detriment. 

2. We are anxious to resolve any complaint you have about the service we have  given you as quickly as possible. If you are unable to sort things out with the  person who has been dealing with you, please contact our client care officer. 

3. Once we have received your complaint, our client care officer, Mr Esmond  Jenkins, will write to you within 7 days to explain how your complaint will be  investigated if a complete response to your complaint has not been made by that  time. You will be told the latest date by which a complete answer will be given to  your complaint (this should be not more than 28 days after we received your  complaint). If you have made the complaint verbally - either at a meeting or on  the telephone - we will set out in our full response our understanding of the nature of your complaint. 

4. The assessment of the complaint will be based upon a sufficient and impartial investigation. We will explain in writing our findings and, where the complaint is  upheld, will offer remedial action or redress. This will be dealt with promptly. 

5. If after following the review process you remain dissatisfied with any aspect of  our handling of your complaint, you may contact directly the Legal Ombudsman to ask them to consider the complaint further: 

Telephone: 0300 555 0333 

Email: enquiries@legalombudsman.org.uk 

Website: www.legalombudsman.org.uk 

Legal Ombudsman 

PO Box 6806 

Wolverhampton

WV1 9WJ 

Unless it agrees there are good reasons not to do so, the Legal Ombudsman will  expect you to allow us to consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your  complaint up to 6 months after you have received our final written response to  your complaint. You can also use the Ombudsman service if we have not resolved  your complaint within 8 weeks of us receiving it. A complaint can be referred to  the Legal Ombudsman up to six years from the date of the act or omission or up  to 3 years after discovering a problem. The ombudsman deals with serviceComplaints Procedure Bampton Legal is the trading name of BL Convey Limited registered in England (Company Number 8512439) Regulated by the Council for Licensed Conveyancers (Licence Number 11132) related complaints; any conduct-related complaints will be referred to the Council  for Licensed Conveyancers.  

6. Alternative complaints bodies (such as: Ombudsman Services [www.ombudsman-services.org], ProMediate [www.promediate.co.uk] and ADR  Group [www.adrgroup.co.uk]) exist which are competent to deal with complaints  about legal services should both you and our firm wish to use such a scheme. 

7. We are governed by the CLC, details of which can be found below: 

Council for Licensed Conveyancers

WeWork

120 Moorgate

London 

EC2M 6UR

Telephone:  020 3859 0904 

Email: clc@clc-uk.org